Support Use and maintenance

Follow these instructions for the correct maintenance of your wood floor

1.
The product has to be preserved in a dry environment, leaving its packaging intact. Packaging must be opened only at the time of fitting, which has to happen after the instalment of doors and windows and with all walls dry.
2.
The foundation's humidity must not exceed 2% in weight for normal cement screeds or those with rapid desiccation, or 1.7% for anhydride screeds. The humidity check must be carried out through the use of a carbide hygrometer immediately before fitting.
3.
Despite undergoing accurate quality checks, some slats may still present with some features which do not comply with the class of appearance of the product, which during the selection stage may have escaped or been deemed insignificant. The fitter must keep this possibility in mind, which cannot be excluded in a natural product such as wood flooring, and therefore has to take into account a 5% discard for cuts and scraps. Fitting has to be carried out by professionals.
4.
Room humidity has to be between 45% and 60% and temperature between 15° and 25°C.
5.
If the room conditions are different from those indicated in the product file, it can cause the appearance of more or less visible fissures, pleating and micro-fractures (cracking) which cannot be considered faults, but normal adjustments to the environment. In more extreme cases, it can even cause detachment.
6.
Due to wood being a natural material, there are differences in colour and grain which make all the elements vary between them. Samples and photographs are therefore to be intended as indicative, and not binding. Moreover, at the time of supply the floor may be evidently different from the sampling because, once exposed to light and air, wood generally tends to become darker and more uniform. For these reasons, we recommend avoiding covering the floor during the initial period of time.
7.
Dents and scratches may form on wood flooring due to collisions or object falling, applying loads concentrated on small surfaces such as stiletto heels, work ladders etc., or small objects such as nails or stones underneath the soles of your shoes. The surface varnish which may be present has a protective action, but cannot avoid what described above.
8.
Some wood elements may present lighter stripes called “ray flecks” which are typical of this wood species.
9.
Our wood floors, painted with water-based varnishes, are free from emissions of substances which are damaging to human health. They are perfectly compatible with daily foot traffic, especially those products with superficial structural work; it is, however, absolutely prohibited to use adhesive tape on the wood's surface, as it could partially remove the treatment inside the wood's structure.
10.
Being this a finish with partially open pores with a natural effect, the wood can result slightly absorbent, hence certain liquids and thin dust have to be removed promptly to avoid stains and ring marks.
11.
Structural interventions on the wood such as brushing, planing, serration, etc. may cause chipping or peeling.
12.
After fitting, we recommend that you clean the floor with a suitable product such as Pulipar.
13.
Ordinary cleaning can be carried out with a damp cloth and an appropriate non-frothy neutral detergent such as Casa Bella. This product is designed for varnished wood floors.
14.
For ordinary maintenance use Casa Più, which cleans, nourishes and protects the wood floor, while for extraordinary maintenance use Casa Ravviva which restores the floor's original shine whilst giving it more protection and brilliance.

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CASA BELLA
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